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What You Need to Know Before You Start

dgbd operates under a set of terms that govern how your account, payments and data are handled. Access to our lobby — including deposits via bKash, Nagad and Rocket — depends on your local law and whether your region is eligible.

Eligibility by local lawbKash, Nagad, Rocket payments coveredAccount data handling explainedBangladesh-region conditions apply
dgbd What You Need to Know Before You Start
HOW WE HANDLE THIS

Account Security, Data and Your Rights

dgbd takes a straightforward approach to data handling and account security. We collect only what we need to run your account and process your payments. Here is how we handle the four areas that matter most.

Data We Collect

We collect account registration details, wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not collect data beyond what is needed to operate your account.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

Account access uses OTP verification tied to your registered mobile number. Any change to your wallet details — whether bKash, Nagad or Rocket — requires re-authentication before it takes effect.

Data Retention and Requests

We retain account and transaction data for as long as required by applicable regulations. To request a copy of your data or ask for deletion, contact our support team with your account ID.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about how our terms apply to your account, or if you want to raise a concern about how your data is used, reach us through the channels below. We aim to respond to legal and policy queries with clear, written answers — not just automated replies.

Team online

Live Chat

Open the chat window from inside your account. Use it to ask about specific clauses, account restrictions or payment policy questions in real time.

Email Support

Send a detailed message to our support address for written confirmation of how a specific policy applies to your account or wallet activity.

Account Help Centre

The help section inside your dashboard covers common legal queries — from account closure requests to data retention and transaction dispute steps.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our policies work — covering eligibility, account rights, data access and what happens when terms change.

Access depends on your local law and eligible region. We do not make legal determinations for individual users. Check whether online casino access is lawful where you are before opening an account.

When your account is closed, wallet identifiers like your bKash or Nagad number are retained only as long as required by applicable data regulations, then removed from active records.

Yes. Contact support with your account ID and specify that you want a data access request. We will provide what we hold in a readable format within a reasonable timeframe.

Raise a dispute via live chat or email, quoting your transaction reference. Our team checks the record against what was received through the payment channel before issuing any resolution.

A notice is posted on the site showing the effective date. Continuing to use your account after that date means you accept the updated version. You can always ask support to explain what changed.

Yes. We may suspend an account if activity breaches our terms — for example, multiple accounts, fraudulent wallet use, or verified ineligibility based on your region. We notify you by registered contact.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.