Reference

How dgbd Handles Your Personal Data

This Privacy Policy explains exactly what data dgbd collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we protect it. Access to our platform depends on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimePolicy applies across all devices
dgbd How dgbd Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is stored, want to update account details, or need to request deletion of your information, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help centre — all three routes connect to the same team who can action your request.

Live Chat Open live chat from inside your account dashboard. Privacy requests are handled by the same support team that manages account and wallet queries.
Email Support Send your data request or privacy concern by email. Include your registered mobile number so we can verify your account before actioning any change.
Help Centre The help centre has a dedicated privacy section where you can submit a formal data request, flag a concern, or ask about our retention periods.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply consistent security practices across every part of the platform — from the moment you log in on mobile to the point your Rocket or Nagad withdrawal is confirmed. Here is how each area works.

Data Retention

We keep your account data for as long as your account is active and for the period our record-keeping obligations require after closure. You can ask us what we hold at any time.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings on any device.

Account Security Practices

Your account is protected by OTP verification on login and on sensitive actions like changing your registered bKash or Nagad number. We never store your full wallet PIN.

Requesting Changes or Deletion

To update stored details or request deletion, contact us via live chat or email with your registered mobile number. We aim to confirm receipt and begin the process promptly.

Common Questions About Your Privacy at dgbd

Below are the questions we hear most often about how dgbd handles your personal data, what rights you have, and how to act on them.

We collect your name, mobile number, email address and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data during your visits to the lobby.

We share data only with payment processors and security services, and only the minimum needed to complete a specific task. We do not sell or trade your personal information to outside marketing parties.

Your data is kept while your account is active and for any period required by our record-keeping obligations after you close the account. You can ask us for specifics via live chat or email.

Yes. Contact our support team through live chat inside your account or by email, providing your registered mobile number. We will verify your identity and share what we hold.

Payment transaction records are stored securely and access is restricted. We never store your full wallet PIN. OTP verification is required for changes to your registered payment method.

Send a deletion request via live chat or email with your registered mobile number. We confirm receipt and process the request in line with our retention obligations and applicable local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.